Privacy Policy

Effective Date: August 29, 2026

PartsBookPro, including PowerForce Parts Book Pro functionality, is powered and operated by Gamache Services LLC, 4618 Kirchoff Ln, Imperial, Missouri 63052.

This Privacy Policy explains how information is collected, used, disclosed, protected, and retained when PartsBookPro is used.

1. Information We Collect

Account Information

We may collect:

• Email address.
• Display name.
• Organization.
• User role and permissions.
• Account status.
• Branch or location information.
• Authentication configuration.
• Password hashes.
• MFA status.
• Account creation and modification timestamps.

We do not intentionally store plaintext account passwords.

Customer Content

Customers may upload:

• Parts books.
• PDFs.
• Engineering drawings.
• BOMs.
• Technical documents.
• Product and equipment information.
• Serial-number information.
• Images.
• Bulletins and attachments.
• Catalog data.
• Other customer-selected files.

Technical and Security Information

We may process:

• IP addresses.
• Browser and device information.
• Request information.
• Login events.
• Session information.
• Authentication failures.
• Security events.
• API activity.
• Timestamps.
• Diagnostic information.

Audit Information

PartsBookPro may record actions involving creation, modification, deletion, publication, administration, authentication, and other important Platform activity.

Audit records may include the acting user, organization, affected resource, action performed, timestamp, and relevant non-sensitive metadata.

Billing Information

Where Stripe billing is enabled, PartsBookPro may receive:

• Stripe customer identifiers.
• Subscription identifiers.
• Subscription status.
• Selected plan.
• Billing-period dates.
• Payment success or failure status.
• Stripe event identifiers.

Payment-card information entered through Stripe-hosted pages is processed by Stripe. PartsBookPro is designed not to collect or store full card numbers or card security codes.

2. How We Use Information

Information may be used to:

• Provide PartsBookPro.
• Authenticate users.
• Manage organizations and permissions.
• Process documents.
• Perform OCR.
• Identify callouts.
• Generate catalogs.
• Operate search functionality.
• Publish customer-authorized content.
• Process subscriptions.
• Send transactional communications.
• Provide support.
• Prevent fraud and abuse.
• Investigate security events.
• Maintain audit records.
• Troubleshoot errors.
• Improve performance and reliability.
• Comply with legal obligations.

3. Automated Document Processing

PartsBookPro uses software-based document processing that may include Tesseract OCR, PDF rendering, image processing, pattern recognition, and internal extraction rules.

Documents may be transformed into images, text, structured parts data, searchable indexes, callouts, hotspots, and other catalog information.

Automated output may contain errors and should be reviewed by the customer.

4. Legal Bases

Where applicable privacy law requires a legal basis, processing may occur because it is necessary to perform a contract, serves legitimate interests in operating and securing PartsBookPro, is required by law, or is based upon consent where required.

5. Cookies and Sessions

PartsBookPro may use cookies or similar technologies necessary for authentication, session management, security, CSRF protection, user preferences, and application operation.

PartsBookPro is not designed around third-party behavioral advertising.

6. Hosting

PartsBookPro's primary infrastructure is hosted using IONOS services.

Information may therefore be processed or stored on infrastructure operated or supplied by IONOS.

7. Email

PartsBookPro uses Brevo for transactional email functionality.

Information reasonably necessary to deliver account messages, password resets, notifications, security communications, or other transactional email may be transmitted to Brevo.

8. Stripe

Where billing is enabled, Stripe may process billing and payment information. Stripe-hosted payment functionality allows sensitive payment-card details to be provided directly to Stripe rather than through PartsBookPro application forms.

9. Cloudflare

Where enabled, Cloudflare may provide security, bot protection, traffic management, DNS, or related infrastructure services and may process technical information such as IP addresses and request metadata.

10. Microsoft OneDrive

Where configured, PartsBookPro may copy security records or audit evidence to Microsoft OneDrive for off-host security archiving and evidence preservation.

These security archives are generally retained for up to 90 days.

11. Customer-Authorized Integrations

Customers may authorize PartsBookPro to interact with external systems such as WordPress, WooCommerce, APIs, or other services.

Information transmitted through such integrations is processed according to the customer's instructions and the applicable third party's policies.

12. Public Catalog Information

Information intentionally published through a public PartsBookPro catalog may become publicly available. Search engines and other third parties may independently index or cache publicly available information.

13. How We Share Information

We may disclose information to service providers including:

• IONOS — hosting and infrastructure.
• Brevo — transactional email.
• Stripe — subscription billing and payment processing where enabled.
• Cloudflare — security and traffic-management services where enabled.
• Microsoft OneDrive — off-host security archive storage where configured.
• Customer-selected integrations.

We may also disclose information when required by law, legal process, or to protect the rights, safety, and security of PartsBookPro, Gamache Services LLC, our customers, or others.

We do not sell personal information.

We do not use personal information for cross-context behavioral advertising.

14. AI and Model Training

PartsBookPro may use automated processing to provide document-recognition and catalog-generation functionality.

Gamache Services LLC will not use Customer Content to train a generalized public or third-party AI model unless separately authorized or agreed to in writing.

15. Data Retention

• Customer application data: up to 30 days following applicable termination or deletion.
• System backups: up to 30 days.
• Audit and security logs: up to 90 days.
• Microsoft OneDrive security archives: up to 90 days where configured.

Information may be retained longer where reasonably necessary to comply with law, resolve disputes, enforce agreements, prevent fraud, preserve security evidence, or comply with a legal hold.

16. Security

PartsBookPro uses safeguards that may include:

• Tenant separation.
• Role-based permissions.
• MFA functionality.
• Password hashing.
• Secure reset-token mechanisms.
• Login throttling.
• Session controls.
• CSRF protection.
• Input and upload validation.
• Private database and cache infrastructure.
• Secure secret handling.
• Hardened application containers.
• Security headers.
• Audit logging.
• Security-event logging.
• Sensitive-field filtering.
• Off-host security archives where configured.
• HTTPS/TLS for supported external connections.

No method of storage or transmission can guarantee absolute security.

17. Customer as Controller

For personal information contained in Customer Content, the customer generally determines why the information is processed.

In those circumstances, the customer generally acts as controller or business and Gamache Services LLC acts as processor, service provider, or contractor.

18. Privacy Rights

Depending upon jurisdiction, individuals may have rights relating to access, correction, deletion, portability, restriction, objection, and information concerning processing.

Requests may be sent to Don@Gamachetech.com.

We may need to verify identity before completing a request.

19. International Processing

Service providers may process information in jurisdictions different from the user's location. Where required, appropriate contractual or legal transfer mechanisms may be used.

20. Children's Privacy

PartsBookPro is a business platform and is not intended for individuals under 18. We do not knowingly solicit personal information from children through PartsBookPro.

21. Legal Requests

Information may be preserved or disclosed when reasonably necessary to comply with applicable law, court orders, subpoenas, or other valid legal process.

22. Business Transfers

Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to applicable law.

23. Changes to this Policy

We may update this Privacy Policy as PartsBookPro changes. Material changes will be communicated through reasonable means.

24. Contact

Gamache Services LLC
4618 Kirchoff Ln
Imperial, MO 63052
Don@Gamachetech.com